We accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. About our refund policy, please allow us to make an explanation as below. Regarding the customer service email, normally, we'll process it within 12-24hours as the support may need some time confirm some details with our programmer to provide a solution accurately. Surely, we'll do our best to improve our chat and phone access. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Jul 17, 2022 Thanks a lot! Look forward to getting in touch with you! Sincerely, Wondershare support
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Fone to work in that way, and we desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks! - 28-07-2022 Edit: Hi Peter, Sweet day! Unfortunately, we still have not gotten any response from you yet, may I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP.
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I understand it would be very frustrating when you were unable to recover files from Phone to your PC as the way you expected. Reply from Wondershare Dr.Fone Updated Jul 28, 2022 Look forward to getting in touch with you! Sincerely. Noting you have already contacted us, would you mind sending us your order number or ticket number after receiving a request? Then our senior support team will further evaluate your refund request. We are eager to fix the problem after knowing users encounter an issue to use the product, so our support may ask you to provide specific details via emails for further troubleshooting, and this was the reason we didn't process a refund for you in the first place. 2.We accept a refund request if the customer encounters technical issues we cannot solve within 7/30days. This is also the reason we are able to win the trust of millions of users in over 150 countries. We pay special attention to protecting the privacy of users, and will not maliciously collect users' data without getting their permission. Per your description, we'd like to make an explanation one by one as follows: 1.Wondershare is an empower digital creator with software solutions tailored to their imagination. Reply from Wondershare Dr.Fone Apr 8, 2022
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